Get in Touch With Us
This is the page for reaching the editorial team behind BTC Casinos. We research and compare crypto casinos that accept US players — payout speed, coin support, verification rules, bonus terms and licensing — and we rely on readers to tell us when something we've published no longer matches reality. If a withdrawal window has slipped, a bonus has changed its playthrough, or a site has added your state to its exclusion list, that's exactly the kind of message we want.
One thing to be clear about before you write: we are an independent comparison site, not a casino. We cannot access your account, release a pending withdrawal, unlock a bonus, reverse a deposit or overturn a verification decision. Those things sit entirely with the operator. What we can do is explain how the process usually works, point you to the right place in the site's terms, and record the issue in our research notes.
How to Contact the Editorial Team
Email is the only channel we run, and it reaches a person rather than a ticket queue. Use [email protected] and put the subject in the first line — for example "Payout delay at Winna" or "Bonus terms wrong on your BC Game page". We aim to reply within two business days, and longer at weekends or when we're mid-way through a full page refresh.
Helpful detail to include, where it applies:
- The casino and the page on dvdsoft.net you're referring to.
- The coin involved — BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin — and whether the transaction was on-chain or internal.
- Rough dates and amounts in USD terms. Dates matter because crypto casino terms change often.
- The wording you were shown, if a bonus or withdrawal limit didn't match what we published.
Please don't send us passwords, seed phrases, private keys, 2FA backup codes or wallet recovery information. No legitimate site or publisher will ever ask for them, and we have no use for them. If anyone claiming to represent BTC Casinos asks you for any of that, it isn't us.
What We Can and Can't Help With
| You're writing about | Can we help? |
|---|---|
| A factual error, outdated bonus term or stale payout claim on our pages | Yes — this is our core job and we'll re-check it |
| How on-chain withdrawals, confirmation times or network fees generally work | Yes, in general terms |
| Which coins or game categories a site we cover supports | Yes, based on our published research |
| A stuck withdrawal, locked account or failed deposit at a casino | No — contact the operator's support directly |
| KYC documents, account verification or sanctions screening | No — only the operator can resolve these |
| Whether you personally may legally play from your state | No — that's a question for a qualified attorney |
| Tax treatment of winnings or crypto gains | No — speak to a licensed tax professional |
| Getting around a geoblock, state restriction or verification check | No — we won't assist with this under any circumstances |
That last row is not negotiable. We don't publish workarounds for state restrictions, KYC, anti-money-laundering or sanctions checks, and we won't discuss them by email either. Sites set their own rules on VPN use in their terms of service, and breaching those terms is a common reason withdrawals get frozen.
Corrections: The Details That Change Fastest
Our pages carry a fact-check date — the current one is Sep 19, 2026 — because this market moves quickly. The claims most likely to drift out of date, and the ones we most want flagged, are these:
- Payout speed. Advertised "instant" withdrawals are operator claims, not results we measured. If a cash-out that used to clear in minutes now sits pending for a day, tell us.
- Withdrawal limits. Daily, weekly and per-transaction caps get revised without announcement, and VIP tiers often change them.
- Verification thresholds. A site marketed as no-KYC may still request ID above a certain withdrawal amount or on a risk trigger. That threshold moves.
- Bonus terms. Wagering multiples, time limits, max bet while wagering, game weightings and excluded titles all shift.
- Coin support. Networks get added and dropped — for example a site supporting USDT on one chain but not another, which is a costly mistake to make with a deposit.
- Restricted states and countries. Operators add and remove jurisdictions. This is the single most important thing to verify yourself before depositing.
Reader Reports on the Sites We Rank
Our rankings are editorial and are compiled from published terms, licence information and ongoing research, not from play-testing. Reader reports feed into that research. A few notes on how the top-rated operators in our tables tend to generate questions, so you know what's useful to send.
BetPanda — rated 10.0
It sits at the top of our list largely on the strength of a straightforward crypto flow and a recurring 10% weekly cashback rather than a one-off headline match. Recurring cashback is generally easier to read than a large welcome package, but check the site's own terms for how cashback is calculated, whether it carries any playthrough before withdrawal, and when the weekly period resets — those conditions belong to the operator and can change. The limitation worth knowing: a cashback-led offer gives a new depositor much less upfront value than a matched bonus, so if you're specifically bonus-hunting, it may not be the strongest starting point. Messages about cashback amounts not matching the stated percentage are useful to us.
CoinPoker Casino — rated 9.9
Included because it pairs a casino with a genuine poker room, which few crypto sites do properly. The headline is a 150% welcome bonus up to $2,000 — a deposit match, so it requires your own money at risk, and it will carry wagering requirements, a qualifying deposit minimum and an expiry window set by the operator. Read those before claiming; a large percentage on a long playthrough can be worse value than a smaller, cleaner offer. Its drawback is focus: if you have no interest in poker, part of what makes the platform distinctive is wasted on you, and the slot library is not the reason it ranks here.
Cryptorino — rated 9.8
It earns its place by combining both bonus structures — a 100% match up to 1 BTC plus 10% weekly cashback. A bonus denominated in BTC rather than dollars is worth pausing on: the dollar value of a 1 BTC cap moves with the market, and so does the value of anything you win and hold in BTC. Wagering requirements, maximum bet limits while a bonus is active and time limits apply, and they're set by the site, not by us. The limitation is that a headline cap that high is realistically out of reach for most deposits — the practical value is whatever your actual deposit matches to, not the number in the banner.
Below those, our tables also cover Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave, whose offers range from rakeback and daily cashback to multi-deposit welcome packages and free spins. Every one of those offers carries wagering and eligibility conditions published by the operator, and every one deserves reading in full before you deposit.
Money Questions We Get Asked
Reading BTC Casinos costs nothing. We take no payment from readers and run no subscription. Where we link to a casino, the publisher may earn a commission if you sign up. That relationship does not buy position in our rankings, does not change an editorial rating, and does not stop us listing a drawback — which is why every write-up above has one. Not every operator we cover has a commercial arrangement with us.
The money side of actually playing sits with the casinos, not with us, and works on-chain. Deposits and withdrawals move between your wallet — a self-custody wallet or an exchange account — and the casino's. You pay the network fee, which varies by coin and by congestion: BTC and ETH gas fees can be meaningfully higher than LTC or DOGE, and stablecoin transfers cost different amounts on different chains. Confirmation times depend on the network and on how many confirmations the casino requires before crediting. Sites set their own minimum deposits, withdrawal minimums and caps, and some apply an internal processing review before releasing funds even when they advertise instant payouts. Stablecoins like USDT and USDC are the usual choice for players who want to hold a dollar-denominated balance and avoid price swings while they play — though they carry their own issuer and chain risks. If you want the detail rather than the summary, our comparison pages break down payout speed and limits site by site.
Games and Other Products — Where to Ask
Questions about what's available are best directed at the relevant review page, but broadly, the sites we cover offer slots from studios such as Pragmatic Play, NetEnt and others; live dealer rooms running blackjack, roulette and baccarat with real dealers on stream; RNG table games; and crypto originals — crash, dice, plinko and in-house titles, many of which publish provably fair seeds you can verify yourself. Provably fair applies to in-house games; third-party slots rely on RNG certification from independent testing labs instead. If a site's provably fair verification tool isn't working as described, that's worth emailing us about.
Most of these operators also run product lines beside the casino. Sportsbooks are common — pre-match and in-play betting on major leagues, sometimes with separate bonus terms and separate rollover rules from the casino side. CoinPoker Casino runs a poker room alongside the casino, with cash games and tournaments where you're playing other users rather than the house. Some platforms add esports, virtuals or racing. Bonuses rarely transfer between sections, and cashback or rakeback percentages often differ, so treat each product as a separate set of terms.
Legal Standing, Age and Player Protection
There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the state gaming boards that oversee licensed online casinos in places like New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island. Those state-regulated operators don't run on crypto. For most US players, offshore crypto casinos sit in a legal grey area rather than a settled one. State laws differ, some states are explicitly restrictive, and operators self-restrict different lists of states. Check your own state's law, and check the operator's own restricted-jurisdiction list, before you deposit. If you need a definitive answer about your situation, consult a qualified attorney — we can't give you one, and any page that claims to is overreaching.
Tax is the same story: US players are generally liable for tax on gambling winnings and on crypto gains, and "no KYC" at a casino changes nothing about that obligation. We don't cover ways to conceal income, and we'd ask you not to write to us about it. Speak to a licensed tax professional.
You must be at least 18 to use the sites listed here, and 21 or older where the operator's terms or your state's rules set that as the minimum. Check the age requirement in each site's terms — it isn't uniform. Nothing on this site is aimed at anyone below that age.
Gambling costs money and most sessions end in a loss. Crypto adds a second layer: the value of your balance can fall even when you haven't placed a bet. Only stake what you can comfortably lose, set your own limits before you start, and don't play to recover money you've already lost. Offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there's no US regulator to appeal to if a dispute goes badly. If gambling is causing problems for you or someone close to you, the National Problem Gambling Helpline is free and confidential 24/7 on 1-800-GAMBLER. If you mention support concerns in your email, we'll point you toward resources rather than toward an operator.
Partnership and Press Enquiries
Operators, affiliate managers and journalists can use the same address. Please say who you represent in the first line. Commercial approaches are welcome, but they're handled separately from editorial: a partnership discussion does not open a conversation about ranking position or rating, and we don't remove documented drawbacks on request. If you're an operator disputing something we've published, send the supporting evidence — updated terms, licence documentation, current limits — and we'll review it against what's on the page.
If you're not sure whether your question is one for us or for a casino's support desk, send it anyway and we'll tell you which. In the meantime, our site-by-site comparisons cover payout speed, coin support and verification requirements in more depth, and readers comparing offshore options more broadly may also find our guide to trusted non-GamStop casinos useful for context on how offshore licensing works. Thanks for reading — and for telling us when we've got something wrong.